If a customer is making a return during the cooling-off period of a non-returnable item, the item must be in its unused condition and in original and unopened packaging. Some items are non-returnable for hygiene, health and safety reasons. Should the product be used or in the case of liquids the seals broken, then we will not accept a return. We will not refund a customer if the return has not be received.Īll returned items must be in their original condition and unused and without damage to item or the packaging in order for them to qualify as a return under the cooling off period of 14 days. We recommend tracked postage be used and proof of postage be retained until the parcel has been confirmed as returned. The cost of the Royal Mail will be that which has been incurred sending the product to the customer. Should the customer choose to withdraw from the purchase of an item within the fourteen (14) day cooling-off period, we reserve the right to refund the cost of the item ONLY (the original postage and packing costs will not be refunded, and the customer must pay the return shipping costs). Occasionally we have a situation where a customer wants to return a product.Īll customers must ensure that the returns policy is followed.īy law, customers have the right to withdraw from the purchase of an item within fourteen (14) days after the date of purchasing a product, this is specified as the time the transaction is processed this is known as the cooling off period.
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